Delivering effective services, enterprising solutions and exemplary homes and communities.


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Privacy and Cookies

This page answers some important questions about how Swan Housing Association collects and uses your personal details, as well as cookie use and how you can control this. You can also read our Legal Information in full.

What information Swan Housing Association collects about you

This website collects personal information about you when you interact with any of the forms or email links used on the website. We only collect the personal information that you yourself enter.

How Swan Housing Association uses this information

Swan Housing Association complies with the data protection principles set out in the Data Protections Act 1998. The personal information you provide to us will be processed fairly and lawfully. For further information regarding the Data Protection Act please go to www.ico.gov.uk.

Cookies used, and how to delete or control them

Swan Housing Association does not use cookies to collect or store personally identifiable information about you. However, if you wish to restrict or block the cookies which are used on this site you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Swan Housing Association website.

List of cookies used on the Swan Housing Association website

Cookie

Use

UMB_UPDCHK

Cookie set by the Umbraco CMS; stores non-identifiable to communicate with the Umbraco system regarding timings for update checks

PREF, NID, HSID, APISID, SID

Cookies set by Google; they control Google Maps, the Google Translate widget and use unidentifiable IP Config information to store your language preference.

__utma

Google Analytics cookie; tracks the number of times you have visited the site

__utmb and  __utmc

Google Analytics cookies; work together to calculate how long you have spent on the website in each session

__utmz

Google Analytics cookie; tracks what search engine you have visited the site from and which search terms you used to find the website.

List of cookies used on the MySwanWebsite

Cookie

Use

PREF, NID, HSID, APISID, SID

Cookies set by Google; they control Google Maps, the Google Translate widget and use unidentifiable IP Config information to store your language preference.

__utma

Google Analytics cookie; tracks the number of times you have visited the site

__utmb and  __utmc

Google Analytics cookies; work together to calculate how long you have spent on the website in each session

__utmz

Google Analytics cookie; tracks what search engine you have visited the site from and which search terms you used to find the website.

e3_myha_user

Encrypted cookie that contains information to help us identify the tenant. This allows the site to be tailored to the user.

E3_myha_persistent

Encrypted cookie that contains the username of the current user. This cookie is only set if the user ticks the 'remember me' option while signing in.

RepairRequest

Encrypted cookie that contains details of a repair that is being logged by the tenant.

 

Residents toolbox

 

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