Delivering effective services, enterprising solutions and exemplary homes and communities.


How To Give Us Feedback

How to make a complaint or pay a compliment

We always try to provide the best service we can, but we know that sometimes we get things wrong.  When this happens we want to know about it so we can put things right.  By receiving complaints, we can learn from our mistakes and make sure the same problem doesn't happen again. This can help us to improve the services we give to all our customers.  If you have a complaint you can email us at .

At the same time, when we do something well, we like to know about it. This helps us to understand what you think is a good standard of service and it means that our staff know when they have done a good job.

You can email us your feedback at or you can telephone Vicky Roper, our Customer Feedback Co-ordinator on 01277 314341.

How to make a complaint
You can make a complaint in the way that is easiest for you, this includes:

Sending by post to: Customer Feedback Coordinator, Pilgrim House, High St, Billericay, CM12 9XY

By ringing these numbers by phone: 01277 314341 or 0300 303 2500
By email:

Or in person, by visiting any Swan office.

Click here for more details of how to pay a compliment or make a complaint.

Click here for a copy of our Complaints Policy Statement.

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