Delivering effective services, enterprising solutions and exemplary homes and communities.


Getting Involved in Scrutinising Performance

We are committed to actively involving residents in the management of our homes and in the scrutiny of our performance.  We have developed a Resident Scrutiny Framework so it is clear how residents can influence and work with us to deliver better services.

The framework sets out how residents can scrutinise performance through our Resident Consultative Committees (our Scrutiny Panels), the Mystery Shopping Panel and the Residents' Quality Panel.

We are always looking for more residents to play an active part in scrutinising and influencing our services.  Becoming a Scrutiny Panel member is an important role at Swan, with members involved in making decisions that affect our homes and the services we provide.  Members can access free training and personal development opportunities to help them with their role in scrutinising services.

Contact our Resident Involvement Team and find out more about getting involved in scrutinising Swan's performance and helping improve our services. 

This document outlines the principles we are committed to and the mechanisms we have put in place to enable and empower our residents to work with us to deliver co-regulation and service improvement.

Scrutiny Panel Flyer


Residents toolbox


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