Delivering effective services, enterprising solutions and exemplary homes and communities.


Accessibility

Getting Involved

We provide a range of ways to get involved, from formal arrangements, such as becoming a member of one of our recognised groups, to less formal arrangements, such as estate inspections, focus groups and fun days.

How to get involved in your neighbourhood or service area

Estate Inspections

Estate inspections provide the opportunity for residents and housing staff to jointly review and provide feedback on the overall condition of local neighbourhoods.

Resident Groups or Associations

Resident groups and associations aim to improve services and the local area for all the people who live there.

Leaseholders' Forum

The Leaseholders' Forums provides the opportunity for leaseholders to give us feedback on how services to leaseholders can be improved and value for money achieved.

How to get involved in improving services

You can get involved and help improve the services we provide by:

  • Attending away days, residents' committees and focus groups to help us develop new policies.
  • Monitoring and developing service standards for customer care, repairs, lettings and the management of empty homes.
  • Contributing to service reviews to make sure our services meet your needs and we offer value for money.
  • Putting forward your ideas through our resident suggestion scheme.
  • Joining our Resident Quality Panel, which reviews all new and existing contracts, such as the maintenance (repairs) service. 
  • Taking part in our Mystery Shopping Panel or joining our Virtual Editorial Panel.

How to get involved in decision making

You can be involved in important decisions about what we do.  You can do this in the following ways.

Resident Consultative Committees

These are regional committees of resident representatives who represent the area in which they live.  There are two committees, one in London and one in Essex.  They work with us in partnership to direct and influence service delivery.

Scrutiny Panel

Swan's new resident led Scrutiny Panel will scrutinise the delivery of Swan's Housing services at a strategic level.  They will carry out service reviews on areas they wish to investigate further and will monitor Swan's Service Improvement Plan.  There are up to 9 residents members on the Scrutiny Panel.

Operations Committee

Swan's work is overseen by an independent Board.  The Operations Committee is a sub-Committee of Swan's Board.  The Committee's job is to oversee the delivery of housing services to customers.  There are up to 4 resident members on the Operations Committee.

How we can support you

Training for residents

Residents toolbox

 

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