Adaptations
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Anti-social behaviour
and harassment
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Complaints and compliments
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Customer care
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Equal opportunties
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Estate services
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Leasehold services
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Lettings and empty homes
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Swan’s new Service Standard leaflets are now available in reception areas. You can also view PDF versions of the leaflets by clicking on the link(s) below.
Following the Short Notice Inspection in January 2010 the Audit Commission recommended that we review our Service Standard Leaflets with the purpose of including additional information for residents and service users. This task was included in our Short Notice Inspection Action Plan. Swan consulted with residents and service users in a number of ways throughout this process. The Plain English Campaign also made a number of changes to ensure that the leaflets are easy to read and understand.
Rent
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Repairs
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Resident Involvement and Community Development
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Supported Housing and Floating Support
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Tenancy Management
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