Anti-Social Behaviour
It is Swans aim to promote a safe and secure environment for people to live in. We want to do everything we can to prevent anti-social behaviour before it starts. We will do this by enforcing tenancy conditions and using preventative methods where appropriate.
Where necessary, we will deal effectively with non-tenants who directly or indirectly affect our estate management function. We will work 'together' with our to create safer neighbourhoods.
What is Anti-Social Behaviour (ASB)?
Anti-social behaviour is defined in law as: “Behaviour that is capable of causing nuisance or annoyance to any person that does not live in the same household as the person(s) causing the anti-social behaviour, and can be considered so by any reasonable person.”
In practice, anti-social behaviour can take many forms, but behaviour will be considered anti-social if it breaches tenancy conditions or meets the criteria above. Why does Swan have a special policy for anti-social behaviour?
Swan takes anti-social behaviour very seriously, and we are committed to working in partnership with our tenants, leaseholders and other agencies to reduce anti-social behaviour. Our policy sets out Swan’s position on anti-social behaviour and the action Swan can take.
In order to make our approach to anti-social behaviour clear we have developed three key documents:-
Our statement of policy – this describes our general approach to anti-social behaviour and our commitment to dealing with it.
Anti Social Behaviour - Frequently asked questions
How do you report Anti-Social Behaviour (ASB) ?
If you suspect you may be a victim of anti-social behaviour and wish to seek more advice, call our Neighbourhood Officers on 0300 303 2500.
Report Anti-Social Behaviour online:
You can now report anti-social behaviour by completing our online form. Please click the link below
Anti Social Behaviour Respect Action Line:
Swan now provides an out of hours ASB reporting service as we reconise that not all ASB occurs whilst the offices are open. Anyone suffering from the effects of ASB can now get advice outside normal working hours by using the ASB respect action line.
This new service (Respect Action Line) offers residents:
- To report ASB at the very moment it occurs.
- To speak to a trained advisor who can offer support and advice at the time it is needed.
- Referral of the problem to the emergency services if needed and other agencies that can help.
- Follow up by the Neighbourhood Team the next working day.
- wheather you have already reported an incident or want to report a new one please contact the out of hours service on 0800 075 6699