Mediation
Swan is committed to the prevention and resolution of anti-social behaviour and offers mediation to our residents as a way of achieving this.
What is mediation?
Mediation encourages communication between people who are in conflict. It is a process which supports people to talk and to listen to each others points of view.
How does it work?
- Two mediators will visit people involved in the dispute separately and will listen to everyone without making a judgement as to who is right and wrong
- They will then arrange a meeting between everyone
- This will give everyone opportunity for everyone to give their point of view and listen to how it affects the other person
- The mediators will work with everyone involved to produce an agreement that everyone is happy with and this is signed by all parties
Mediation can work in many different types of disputes between neighbours including:
- Noise nuisance
- Difficult behaviour
- Parking
If you would like to know more about mediation, and think it may help you, please contact your neighbourhood officer on 0300 303 2500