Open and Transparent Service
Swan will ensure the provision of services is arranged and delivered in an open and transparent manner. 
The cleaning schedule is agreed with residents, setting out what cleaning tasks take place on what days. A clear record of the completion of the cleaning tasks will be kept on open display for inspection by residents on request.
In all new or refurbished blocks a schedule and pictures of the caretakers are provided along with contact details and other information.
Example:
