Benefits - Further Information...
The rent you pay us is our main source of income. We use it to provide services and homes for people who need them. This is why we are quick to remind you when you owe us money.
We understand that sometimes you might find it difficult to pay your rent. It is always better to tell us you are having problems as soon as you know rather than waiting until you owe a lot of money.
If you are struggling to pay your rent, talk to your Housing Officer straight away.
Your Housing Officer has experience dealing with these issues and will understand you may be embarrassed or worried. They can offer advice and support about housing and other benefits.
What can I expect if I owe Swan money?
Your Housing Officer will contact you. This will include letters, phone calls, emails and visits to you at home. Payment of the money you owe will be discussed and a payment plan will be agreed.
Specialist advice
Swan employs Welfare Benefit Officers who can offer advice and support about benefits, assist you if you have special needs and help you challenge Housing Benefit or Benefits Agency decisions.
Does this apply to you?
Change of circumstances
- Would you be better off by returning to work?
- How will the increases/decreases in your income affect your benefits?
- Have you recently lost your job?
- Has a member of your family recently become ill?
- Has there been a death or birth in your family?
- What will happen when your child becomes 18?
Benefit maximisation
Benefit check to make sure you are being paid the correct amount
Challenging decisions on entitlement and overpayments
- Local Authority decisions
- Department of Work and Pensions
- Inland Revenue
Which benefits can we help you with?
Means Tested Benefit
- Housing Benefit
- Council Tax Benefit
- Income Support/income-based Job Seekers Allowance
- Pension and Savings Credit
- Social Fund Payments
- Employment Support Allowance
Non means-tested Benefits
- Child Benefit
- Guardian Allowance
- Job Seekers Allowance
- Maternity Benefits, Paternity and Adoption Pay
Sickness Benefits
- Incapacity Benefit
- Statutory Sick Pay
- Industrial Disablement Benefit
- Employment Support Allowance
Disability Benefits
- Attendance Allowance
- Disability Living Allowance
- Carers Allowance
Tax Credits
- Child Tax Credits
- Working Tax Credits
You can get advice and support from the following:
- Your Housing Officer
- Swan’s Welfare Benefits Officers
- The Citizens’ Advice Bureau
- The Council’s Housing Advice Centre
With expert support and advice most people find a way of dealing with their debts without losing their home. Talk to someone who can help as soon as you can.
Contact your housing officer if you wish to discuss your situation with your Housing Officer