Repair Responsibilities & Response Times
Swan Housing aims to maintain it's properties to a good standard. Our repair obligations are listed in your tenancy agreement and require us to maintain the structure and exterior of your home and the services within.
You are responsible for certain repairs, including:
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Internal decoration
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Minor repairs and replacements, such as, changing light bulbs, plugs, fuses and batteries for smoke alarms.
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Maintaining improvements you have made.
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Broken glazing (except where you are able to provide a crime reference number or are able to show it was not caused by you)
- Any damage caused by you or anyone living with or visiting you.
If you are unsure if the repair is your responsibility please check the attached document below:
Repair Response Times & Responsibilites (there is a search function within the document)
Repairs are determined by their priority and are categorised as follows:
Immediate - attend and make safe within 4 hours
Emergencies - complete repair within 24 hours
Urgent - complete repair within 5 working days
Routine - complete repair within 20 working days
Repairs by Appointment
As repairs will always have to be prioritised due to their urgency, we offer specifically timed appointments, Monday to Friday, based on 2 hour appointment slots for Urgent or Routine repairs. Slots commence at 8am and finish at 6pm.
Please be aware of the following:
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We may need to inspect the repair problem before making arrangements for the work to be done.
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We will only respond to Emergency calls outside office hours (between 5pm - 8am Monday to Friday, Saturday and Sunday)
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We will charge you a call out fee if you have exaggerated the problem to get an emergency response.
- If any damage is caused by yourself, or if a repair cannot be regarded as fair wear and tear, you may be charged for the cost of the repair.
We strongly advise you to take out contents insurance to cover your personal belongings.
Click here further information
Link to the repairs front page