Our Performance
TSA now has a comparison website which shows the housing association performances
Ever wondered if you are getting a fair deal from your landlord or how your landlord compares to others in the area?
Well, help is at hand as the national social housing regulator, the Tenant Services Authority (TSA), has released a new free web portal.
Launched today, the portal will enable all tenants, by simply entering their postcode, to compare the performance of housing associations in their area.
The portal will be a valuable source of information for tenants and prospective tenants, local authorities, housing associations, councillors and MPs.
The web portal contains six pieces of information tenants have told the TSA they would find useful:
- Number of homes in an area, either homes within the local authority or by local housing association
- Rent levels
- Tenant satisfaction with the overall service
- Tenant satisfaction with opportunities for participating in making decisions about the services provided
- Tenant satisfaction with repairs and maintenance
- A link to the regulatory judgement
Click here to access the TSA comparison website
Tenant Satisfaction Survey 2009 Action Plan
We are committed to improving our services to residents and listening to your views on how we can do this. As part of this work, a telephone survey was carried out earlier this year with 200 residents who were asked for their views on our services. The survey has really helped us to understand what is important to residents and how satisfied they currently are.
We have analysed the survey findings in detail, together with the comments made and have developed an action plan which Managers are taking forward with specific actions for improvement. This will help us keep focused on improving our services in each of the areas residents have said are important.
To view the feedback leaflet click here
To view the summary of our action plan click here
The Feedback Report was sent out with resident newsletter, the Communicator, in November and can be viewed here together with a summary of the action plan. We will keep you informed of our progress with regular updates in future editions of The Communicator and on our website.
A copy of the detailed action plan is available on request from Sue Mills, Service Improvement Manager, Tel: 0300 303 2500 or via e-mail: smills@swan.org.uk