Standards
New homes are the icing on the cake, the provision of quality service to all our clients and tenants remains at the heart of the Group. 
Charter Mark
Swan Housing Association has been awarded the prestigious Charter Mark by an independent panel of judges after a process requiring three different assessments and information provided by auditors and inspectors. Outstanding service and putting the customer first were the prime reasons for the award.
Clients Charter
Swan was first awarded Clients' Charter status in June 2003. By signing up to the Construction Clients' Charter, Swan makes a clear statement of our commitment to improve our own performance, by showing that we are prepared to measure our progress against an agreed programme with increasingly demanding targets.
Customer Care
Swan Housing Group aim to provide the best possible services to our customers and therefore standards and targets are set in areas that are used by them. Performances against these are published on a yearly basis.
Investor In People
We are committed to our employees training and future and have shown this by gaining the Investor in People Award, which supports our objectives of continuous improvement in staff development, training and communication.
Equal Opportunities
The Association is committed to the provision of housing and associated amenities for people in greatest need, on a fair and equitable basis.
ISO 9001:2000
Developing our ISO 9001:2000 procedures is a significant step towards our goal of being the "best in sector". ISO 9001:2000 certification is a recognised standard of quality assurance, and tells everyone, particularly our customers, that Swan is internationally recognised for its quality system.