Standards
New homes are the icing on the cake, the provision of quality service to all our clients and tenants remains at the heart of the Group. 
Charter Mark
The Charter Mark standard shows that Swan Housing Group focuses on and improves our customer service and that we put our customers first.There are six criteria which consider how we set standards and consult with customers, whether we offer choice and provide an accessible service for our customers, whether we continuously improve our service and make effective use of resources, and whether we contribute to the wider community. Swan Housing Group is assessed once a year to make sure that we still meet the standard. Swan is now working towards the new Customer Service Excellence standard.
Clients Charter
Swan was first awarded Clients' Charter status in June 2003. By signing up to the Construction Clients' Charter, Swan makes a clear statement of our commitment to improve our own performance, by showing that we are prepared to measure our progress against an agreed programme with increasingly demanding targets.
Customer Care
Swan Housing Group aim to provide the best possible services to our customers and therefore standards and targets are set in areas that are used by them. Performances against these are published on a yearly basis.
Investors In People
We are committed to our employees training and future and have shown this by gaining the Investors in People Award, which supports our objectives of continuous improvement in staff development, training and communication.
Equality and Diversity
Swan Housing Group is committed to advancing equality and diversity as a key feature within all of our activities as we believes this to be ethically right and socially responsible. We are committed to taking positive steps to ensure that equality of opportunity and effective management of diversity are reflected in all of our activities.
We recognises our responsibility to provide equality of opportunity, eliminate discrimination and promote good relations in our activities as an employer, landlord, contractor, partner and purchaser and as a member of local and regional partnerships.
Swan Housing Group is totally opposed to all forms of discrimination on the grounds of ethnicity, religion or belief, gender, gender reassignment status,sexual orientation, disability or age.
ISO 9001:2008
Maintaining our ISO 9001:2008 accreditation for a Quality Management System is a significant step towards our goal of being the "best in sector". ISO 9001:2008 certification is a recognised standard of quality assurance, and tells everyone, particularly our customers, that Swan is internationally recognised for its quality system.