Customer Services Excellence
Swan Housing Association has proved that it provides excellent customer focused housing services by being awarded the Customer Service Excellence Standard in October 2011.
In addition to being compliant with the standard we have also been awarded five 'compliance plus' which means that we have gone above and beyond expectations and we are demonstrating good practice.
Customer Care
Swan Housing Group aim to provide the best possible services to our customers and therefore standards and targets are set in areas that are used by them. Performances against these are published on a yearly basis.
Care Quality Commission (CQC)
Swan is regulated by the Care Quality Commission and as such has to comply with the Health and Social Care Act 2008 (Regulated Activities) and the Care Quality Commissions Regulations 2009.
Investors In People
We are committed to our employees training and future and have shown this by gaining the Investors in People Award, which supports our objectives of continuous improvement in staff development, training and communication.
Equality and Diversity
Swan Housing Group is committed to advancing equality and diversity as a key feature within all of our activities as we believes this to be ethically right and socially responsible. We are committed to taking positive steps to ensure that equality of opportunity and effective management of diversity are reflected in all of our activities.
We recognise our responsibility to provide equality of opportunity, eliminate discrimination and promote good relations in our activities as an employer, landlord, contractor, partner and purchaser and as a member of local and regional partnerships. As a sign of our committment Swan has been accredited to the 'Positive About Disabled People' scheme. The symbol is awarded by Jobcentre Plus to employers who have made commitments to employ, keep and develop the abilities of disabled staff.
Swan Housing Association is totally opposed to all forms of discrimination on the grounds of ethnicity, religion or belief, gender, gender reassignment status,sexual orientation, disability, age, marital status or pregnancy.
ISO 9001:2008
Maintaining our ISO 9001:2008 accreditation for a Quality Management System is a significant step towards our goal of being the "best in sector". ISO 9001:2008 certification is a recognised standard of quality assurance, and tells everyone, particularly our customers, that Swan is internationally recognised for its quality system.
ISO 14001 Environmental Management System
Swan Housing Association is accredited to ISO 14001 as we have a robust environmental management system in place. We are committed to sustainable development. We recognise that we are responsible for minimising the local and global environmental 
impacts that arise from the delivery of our services and activities