Covid-19 Response

Updated 19 July 2021

As Covid-19 restrictions are legally lifted from 19 July 2021 and we begin to return to ‘business as usual’ Swan is aware that we must move forwards with care to keep everyone safe. We understand that some of our customers are vulnerable or still may not feel comfortable returning to pre-Covid-19 social contact.

We also understand that it is still a worrying and uncertain time for many of our valued customers who have been impacted financially by the pandemic.

This dedicated page will provide you with all the information on our services to support you and will explain how we are still working to keep everyone safe, and may still have to adapt our usual service to reflect reduced staffing levels due to staff self-isolating because of Covid-19.

Are your offices open?

We will continue to work with you to offer the best way to resolve your issue. We are not yet open for customers to call in to see us. If you need help please do contact us via live chat on our website or by phone on 0300 303 2500 and we will agree how we can help you.

Will scheduled visits go ahead?

Our specialist teams will visit you in your home as long as no one has Covid-19 symptoms or is self-isolating, having been in contact with the virus. If we are unable to visit you at home for these reasons, or you are still limiting social contact, please contact us and we will talk through how we can support you online or by telephone.

Will repairs still be carried out to my home?

Appointments will continue to be scheduled with residents for these works as long as no one in the household has Covid-19 symptoms or is self-isolating

How are you providing help to supported and care schemes?

Our staff continue to support those living in our supported living, young persons, extra care, and sheltered schemes and those for whom we provide care in their homes. Speak to your local team for advice on any changes we have had to make to our services and how we are safely getting back to pre-Covid operations.

I am struggling financially. What help can I get?  

If you are concerned about your financial position because of the impact of Covid-19, our Welfare Benefits team are standing by to support you. More information can be found here.