Caretaking & Concierge

Reviewed 15 January 2021

We constantly monitor Government Guidelines on working securely during the Covid-19 pandemic. We recognise that providing caretaking and cleaning services are important to reduce the risk of the spread of infection. We will continue to offer a service which prioritises cleaning of high touch areas. We will also continue to carry out fire and health and safety checks.

For our residents in homes that have communal stairwells and landings please be mindful, unless exempt, to wear face coverings when in these areas to improve your safety and to help reduce the spread of the Covid-19 virus.

We are also reminded by government advisers not to mix indoors with people who are not within our households in order to minimise the risk of catching or spreading Covid-19. Your health and safety is of utmost importance at this time.

The following will be carried out as a minimum: 

  • disinfect all communal handles/push plates in doors, handrails, lifts and intercom buttons
  • spot check whole block
  • clean lift and ground floor
  • clear spillages / bodily fluids and disinfecting affected area
  • sweep and mop where required
  • Health and safety checks (lights, repairs, fire safety, monthly playground inspections)
  • litter pick external areas
  • tidy up bin areas
  • remove bulk rubbish
  • graffiti identification and removal

If we have staff who need to self-isolate in line with Covid regulations we may need to change the day that work is carried out, but the team will record their visit in the usual way on noticeboards.

In order to carry out this work we may have to reduce some of our additional services including :

  • letter/ leaflet delivery
  • deep cleans of areas
  • action days

We appreciate your understanding on this matter, it is important that when on site we keep our teams safe, therefore please ensure that social distancing is maintained in all communal areas.

We will continue to monitor the situation and should Government guidance on this change, we will adapt our service provision accordingly.

Our teams are going to be very focused on delivery of services during this difficult time, so if you need help please first search our website www.swan.org.uk, check out our advice on Facebook and Twitter, contact us by email to info@swan.org.uk or use Live Chat on our website. If you still don't find what you need please do call the team on 0300 303 2500, but note that it may take longer than usual to answer your call.  

Temporary Alterations to Concierge Services

Having carefully considered Government guidelines on the current COVID-19 health issue, we will continue to provide a prioritised caretaking and cleaning service in areas that have been identified as needing to be cleaned regularly to limit the risk of infection and where it remains safe for our staff to do so. This includes carrying out important checks on fire safety where possible.

The following will be carried out as a minimum: 

  • disinfect all communal handles/push plates in doors, handrails, lifts and intercom buttons
  • spot check whole block
  • clean lift and ground floor
  • clear spillages / bodily fluids and disinfecting affected area
  • sweep and mop where required
  • Health and safety checks (lights, repairs, fire safety, monthly playground inspections)
  • litter pick external areas
  • tidy up bin areas
  • remove bulk rubbish
  • graffiti identification and removal

Given the need to prioritise work to keep people safe, caretakers will not always visit on the usual day, however all visits will be recorded on the notice board.

The following services will remain suspended at the present time to enable us to prioritise visits to all our blocks:

  • letter/ leaflet delivery
  • deep cleans of areas
  • action days

We appreciate your understanding on this matter as we work to keep our residents and staff as safe as possible.

We will continue to monitor the situation and should Government guidance on this change, we will adapt our service provision accordingly.