Extra Support

Reviewed 05 March 2021

We recognise that this is a challenging time for everyone.  Some are finding themselves at home with all of their family and trying to keep everyone occupied. However, others are isolated alone in their home and some of these people will be feeling lonely at this time.

How are Swan supporting the most vulnerable residents?

The Resident Involvement and Community Development Team are currently working hard to identify vulnerable residents and those who may need extra support. Then they are going to explore how we can support them further during this difficult time. 

Please keep up to date with our website as we continue to post important updates and advice on how we can support you and if you need additional advice, you can contact us via Live Chat or by calling 0300 303 2500 and ask to speak to the Resident Involvement and Community Development Team  but please be aware that our response time may be slower at this time.

Feeling lonely?               

It is clear that we are all going to be impacted in some way by the Covid-19 restrictions and as much as possible must stay at home and have no contact with friends and family outside of our homes.  This can, understandably, leave some of us feeling isolated so it's important to remember that you are not alone. We are all in this together with millions of people across the globe also social distancing to help tackle Covid-19.

It's clear that for everyone's benefit we must follow Government advice at www.gov.uk in order to give us the best chance of reducing fatalities in the UK and to help limit the spread of the Coronavirus and save lives.


Here are some tips on how you can help feel less lonely:

  • Keep in touch with family and friends with daily phone calls, video calls or social media. Mobile apps such as Houseparty or Zoom are fantastic ways of communicating for those with smartphones or tech access. Allowing you to host a video conversation with multiple family and friends and play games together.
  • Make a list of your favourite films and TV shows and watch old favourites to evoke fond memories and keep you entertained.
  • Go old school - keep a paper diary, read a book, dig out games and cards to play. Whilst we can still receive online deliveries - why not phone a friend and ask if they could order you a new book for you or even a few packets of seeds to plant in a window box or windowsill.
  • Rainbows were a symbol of hope during the first lockdown. If you plan to decorate your windows again we'd love to see some pictures and share them on our social media channels and news articles on www.swan.org.uk. Please email pictures of your decorated windows to: CommunicationsTeam@swan.org.uk


Stay safe, stay home and play your important part in protecting our keyworkers at this critical time.