Extra Support

Reviewed 23 April 2021

We recognise living throughout a pandemic is a challenging time for everyone.  Some people are finding themselves at home with all of their family and trying to keep everyone occupied. However, others are isolated alone in their home and some of these people will be feeling lonely at this time, however, we can now meet outside in small groups of up to 6 people or two households.

How are Swan supporting the most vulnerable residents?

The Customer Involvement and Community Development Team (CICD) have been  working hard to identify vulnerable residents and those who may need extra support and will continue to support them further wherever possible during this difficult time. 

Please keep up to date with our website as we continue to post important updates and advice on how we can support you and if you need additional advice, you can contact us via Live Chat or by calling 0300 303 2500 and ask to speak to the Customer Involvement and Community Development Team. 

Feeling lonely?               

It is clear that we are all going to continue to be impacted in some way by the Covid-19 restrictions and, although two households or up to 6 people can mix outdoors only, it may still leave some of us feeling isolated so it's important to remember that you are not alone.

It's clear that for everyone's benefit we must continue to follow Government advice at www.gov.uk in order to give us the best chance of keeping you and your loved ones safe and to help limit the spread of the Coronavirus and help save lives.

Here are some tips on how you can help feel less lonely:

  • Keep in touch with family and friends with daily phone calls, video calls or social media. Mobile apps such as Zoom and Microsoft Teams are fantastic ways of communicating for those with smartphones or tech access. Allowing you to host a video conversation with multiple family and friends and play games together.
  • Make a list of your favourite films and TV shows and watch old favourites to evoke fond memories and keep you entertained.
  • Go old school - keep a paper diary, read a book, dig out games and cards to play. Order some seeds to plant a window box or some pots.
  • While  we can still receive online deliveries and visit the shops under current government guidelines, please continue to do so safely wearing PPE, social distance and wash your hands or use sanitiser regularly during and after your trip out.

Stay safe, keep your distance and play your important part in protecting yourself and our keyworkers at this critical time.