Support with Anti Social Behaviour / Housing Issues

Reviewed 24 February 2021

Swan's Neighbourhood Teams and Anti-Social Behaviour (ASB) Officers remain committed to supporting our residents and communities during the current Covid-19 pandemic. We understand that as a nation, we are all having to adjust to many more people being at home and unable to access usual recreational and other activities they would normally.  This does mean that everyone is going to have to work together being considerate to their neighbours but also being understanding that children in particular will be at home a lot more.

Our officers are following the current Government guidelines and are continuing to work from home supporting residents who have concerns about antisocial behaviour. They will be unable to undertake any home visits until the Government guidance changes.

We'd like to reassure you that we are still able to help residents who are worried about anti social behaviour:

  • If you experience serious anti social behaviour (something that would be considered a crime), please report it to the Police by dialling 101, or 999 if it is an emergency.
  • Please use the dedicated anti social behaviour email address to report new cases to us: ASB@swan.org.uk
  • You can also use the 'Live Chat' facility on our website to request a call back from a member of the Neighbourhood Team.
  • If you want to report ASB that occurs out of hours, such as evenings and weekends, please call our freephone anti social behaviour Line on 0800 075 66 99. They will log your report so that the Neighbourhood Team can respond.
  • Crimestoppers remain open and you can call them anonymously on 0800 555 111.
  • If we have been working with you on an open anti social behaviour case you can still contact your Neighbourhood Officer or ASB Officer directly. They will continue to support you on a weekly or fortnightly basis to share updates, keep logs and offer advice.  This support will take place by telephone or email, whichever you prefer.
  • We can still issue Warning Letters and Formal Cautions to households where we have received complaints about anti social behaviour. In these instances, we will also attempt to contact alleged perpetrators by telephone to discuss their behaviour.
  • If you are concerned about noise and have a smartphone please download the free Noise App. Our officers can use recordings made through this app as evidence for noise nuisance.

During this time, whilst everyone remains in their home, we would like to remind you to consider your neighbours, particularly when playing loud music and carrying out noisy DIY.

Please think about neighbours who are elderly, have young children or are self-isolating for medical reasons. Excessive domestic noise, such as banging or dogs barking, particularly during unsociable hours, can cause severe disturbance to your neighbours who may already be distressed by being forced to stay at home.