Meet James Cowell - Community Activation Officer
James started at Swan in a junior role in the Neighbourhoods Team in 2012. He progressed to a Neighbourhood Officer role responsible for managing homes in Southend, Rochford and Chelmsford. In 2019 he successfully applied for the newly created Community Activation Officer role in the Resident Involvement and Community Development Team.
He said “I’m working on the Better Queensway Regeneration Project in partnership with Southend Council. I deliver community projects and promote the scheme to the public while providing support to local residents, community groups and businesses.
I work closely with colleagues across Swan including the Regeneration and Development Team, the Communications Team and the Allocations Team.
I’ve achieved a lot since I’ve been at Swan and have been supported to progress both personally and professionally. In 2019 I won ‘Neighbourhood Officer of the Year’ and, in my new role, I have successfully organised events and high-profile public consultations.”
Meet Shofu Miah - Welfare Benefits/Reform Officer
Shofu joined Swan in 2009 as a Graduate Customer Services Officer, he later progressed to become a Housing Officer, a role he enjoyed until 2013 when the Government announced one of the biggest changes to the benefits system in a generation, the introduction of Universal Credit.
He said “I am really passionate about helping and supporting our residents and as a Welfare Benefits/Reform Officer I know that I’ve helped to change lives. I meet with people from all walks of life and have helped some who have missed out on years of benefit payments.
I’ve been at Swan for over ten years now and have seen some amazing changes. I work with such a fantastic team we are like a family, fun and caring. Swan is really committed to putting their staff and customers first, I think that Swan is a tremendous place to work.”
Meet Anna Williams - Housing Diversity Manager
Anna has been Swan’s Housing Diversity Manager since 2014 working with the senior leadership team, colleagues, residents and customers on all areas of equality, diversity and inclusion. Her work has helped Swan to achieve Housing Diversity Network (HDN) accreditation (initially awarded in 2016 with five distinctions, reaccredited in 2019 with eight distinctions). She supports several staff networks, helping to ensure everyone who works at Swan can feel like they belong.
She said “I like working for Swan because of the inclusive, positive and supportive culture - The commitment to equality, diversity and inclusion is part of the organisation’s DNA, and we understand that it’s critical to achieving our mission: To deliver brilliant customer care and great places to call home. I was diagnosed with breast cancer in 2019 and, with fantastic support from Swan and some reasonable adjustments, I’ve been able to continue working throughout my treatment.”
Meet Daniel Bursnall - Marketing Manager
Dan works for NU living as a Marketing Manager. Since joining Swan he has been involved in the successful launch of several new residential schemes.
He said “My role is varied and challenging; every day is different and I feel a valued member of the NU living team. It's so exciting to see what each day brings and work with different people from across the organisation.
Swan and NU living actively encourage everyone to make a difference. I am an Experience Excellence Champion and a member of our SwanProud Network, both of these initiatives support change and growth for the better of everyone.
NU living is an innovative company that really has the customer at the heart of their goals, I'm proud to work for a company that recognises the importance of our customers.”
Meet Jumira Begum - Income Admin Officer
Jumira is an Income Admin Officer. She manages a ‘patch’, assists residents with their queries and collects rent arrears. She is often the first person a resident will speak to as she also works on reception in of one of Swan’s London offices.
She said “I speak Bengali and help put our residents at ease by translating things from English to Bengali for them. Sometimes residents are reluctant to speak to me because they have arrears. I am especially proud when I build a rapport with them and help them to better manage their situation.
I feel at home at Swan, I am accepted for who I am. I was especially proud to help present a ‘lunch and learn’ session for staff that focussed on what wearing a Hijab means to me. I have a strong and supportive team and appreciate all of the training opportunities that are available to me.”