Contact Us

How to pay a compliment, provide feedback or make a complaint. 

We always try to provide the best service we can, but we know that sometimes we get things wrong. When this happens we want to know about it so we can put things right. By receiving complaints, we can learn from our mistakes and make sure the same problem doesn't happen again. If you have a complaint you can email us at or you can call our Customer Relations Officer on 01277 314341 (or our main number 0300 303 2500). If you prefer you can write in to: The Customer Relations Team, Swan Housing Association, Pilgrim House, High St, Billericay, CM12 9XY. We welcome all feedback, especially if we have done something well.  It you would like us to pass on to a member of staff that they have done a good job or if you have an idea how we could do something better you can email us at

Click here for a copy of our Complaints Policy Statement.

Click here for a copy of our Complaint Handling Code - self assessment form. 


Bow Cross Office

Ground Floor, Priestman Point, 2a Rainhill Way, Bow London, E3 3EY

Broomfield NHS Office

2 Hazel House Woodlands Way, Broomfield, Chelmsford, CM1 7TH

Colchester NHS Office

1 Gascoigne House, Charter Way, Colchester, CO4 5JL

Exmouth Estate Office

39 Cornwood Drive, London, E1 0PW

Forest Gate Office

2-10 Upton Lane, Forest Gate, London, E7 9LN

London Regional Office

9 Webber Path, London, E14 0FZ

Oldchurch NHS Office

Carrock Court, Union Road, Romford, RM7 0GP

Pilgrim House Office - HQ

High Street, Billericay, Essex, CM12 9XY

The Rapid Response Service Office

Swan Care and Support, 1 George Williams Way, Colchester, CO1 2JS

Tramway House Office

3 Tramway Avenue, Stratford, London, E15 4PN