Contact Us

How to pay a compliment, provide feedback or make a complaint. 

We always try to provide the best service we can, but we know that sometimes we get things wrong. When this happens we want to know about it so we can put things right. By receiving complaints, we can learn from our mistakes and make sure the same problem doesn't happen again. If you have a complaint you can email us at  complaints@swan.org.uk or you can call our Customer Relations Officer on 01277 314341 (or our main number 0300 303 2500). If you prefer you can write in to: The Customer Relations Team, Swan Housing Association, Pilgrim House, High St, Billericay, CM12 9XY. We welcome all feedback, especially if we have done something well.  It you would like us to pass on to a member of staff that they have done a good job or if you have an idea how we could do something better you can email us at improvement@swan.org.uk

Click here for a copy of our Complaints Policy Statement.

Click here for a copy of our Complaint Handling Code - self assessment form. 

 

Bow Cross Office

Ground Floor, Priestman Point, 2a Rainhill Way, Bow London, E3 3EY

  • 0300 303 2500
  • 0208 981 9285

Broomfield NHS Office

2 Hazel House Woodlands Way, Broomfield, Chelmsford, CM1 7TH

  • 01245 442192

Colchester NHS Office

1 Gascoigne House, Charter Way, Colchester, CO4 5JL

  • 01206 747508

Exmouth Estate Office

39 Cornwood Drive, London, E1 0PW

  • 0300 303 2500
  • 0207 780 9303

Forest Gate Office

2-10 Upton Lane, Forest Gate, London, E7 9LN

  • 0845 601 2289
  • 01277 314361

London Regional Office

9 Webber Path, London, E14 0FZ

  • 0300 303 2500
  • 0300 303 2500

Oldchurch NHS Office

Carrock Court, Union Road, Romford, RM7 0GP

  • 01277 844733

Pilgrim House Office - HQ

High Street, Billericay, Essex, CM12 9XY

The Rapid Response Service Office

Swan Care and Support, 1 George Williams Way, Colchester, CO1 2JS

  • 0345 683 8809

Tramway House Office

3 Tramway Avenue, Stratford, London, E15 4PN

  • 0800 819 9390

© Copyright 2021 Swan Housing Association. All rights reserved.

  • 0300 303 2500

Company no. 28496R. VAT No. 713 9515 35. Registered address: Pilgrim House Office - HQ , High Street, Billericay, Essex, CM12 9XY. Regulated by: Regulator of Social Housing. Authorised and regulated by the Financial Conduct Authority.