Contact us

Pay a compliment, provide feedback or make a complaint. We want you to be able to contact us in a way that suits you best, find out how below.

All correspondence must be addressed to Swan Housing Association, Pilgrim House, High Street Billericay, Essex, CM12 9XY

Swan is one of over 200 companies that have signed up to the Institute of Customer Service’s (ICS) Service with Respect campaign. Read more about the Service with Respect campaign here.

My Swan Portal

The quickest and easiest way to contact us. You can check your rent statement, make a payment or view the status of any repairs you have logged with Axis.

My Swan Portal login/register

Live chat

Speak to us online between 09:00 - 17:00 Monday to Friday. To use live chat click the pop up in the bottom right hand corner, another screen will open up.


Fill out the contact form below and we will respond to you within two working days.

Fill out contact form


Speak to our Customer Relations Officers 09:00 - 17:00 Monday to Friday on 0300 303 2500.


As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis.

Reporting repairs


Click here for a copy of our Complaints Policy.

Sanctuary House

Chamber Court, Castle Street, Worcester , Worcestershire , WR1 3ZQ

Pilgrim House

High Street, Billericay , Essex , CM12 9XY

Bow Cross Office

Ground Floor, Priestman Point, 2a Rainhill Way, Bow London , E3 3EY - appointment only

Broomfield NHS Office

2 Hazel House Woodlands Way, Broomfield, Chelmsford , CM1 7TH - appointment only

Colchester NHS Office

1 Gascoigne House, Charter Way, Colchester , CO4 5JL - appointment only

Exmouth Estate Office - closed

39 Cornwood Drive, London , E1 0PW - appointment only

Our Exmouth office and community centre are currently closed. You can still contact the team on 0300 303 2500 and someone will be able to assist you over the phone or arrange an appointment at one of our nearby offices.

Forest Gate Office

2-10 Upton Lane, Forest Gate , London , E7 9LN

London Regional Office

9 Webber Path, London , E14 0FZ

This office is currently closed.

Oldchurch NHS Office

Carrock Court, Union Road, Romford , RM7 0GP - appointment only

Rapid Response Service Office

Swan Care and Support, 1 George Williams Way, Colchester , CO1 2JS - appointment only