Contact us

Pay a compliment, provide feedback or make a complaint. We want you to be able to contact us in a way that suits you best, find out how below.

All correspondence must be addressed to Swan Housing Association, Pilgrim House, High Street Billericay, Essex, CM12 9XY

Swan is one of over 200 companies that have signed up to the Institute of Customer Service’s (ICS) Service with Respect campaign. Read more about the Service with Respect campaign here.

My Swan Portal

The quickest and easiest way to contact us. You can check your rent statement, make a payment or view the status of any repairs you have logged with Axis.

My Swan Portal login/register

Live chat

Speak to us online between 09:00 - 17:00 Monday to Friday. To use live chat click the pop up in the bottom right hand corner, another screen will open up.

Email

Fill out the contact form below and we will respond to you within two working days.

Fill out contact form

Phone

Speak to our Customer Relations Officers 09:00 - 17:00 Monday to Friday on 0300 303 2500.

Repairs

As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis.

Reporting repairs

 

Click here for a copy of our Complaints Policy.

Sanctuary House

Chamber Court, Castle Street, Worcester , Worcestershire , WR1 3ZQ

Pilgrim House

High Street, Billericay , Essex , CM12 9XY

Bow Cross Office

Ground Floor, Priestman Point, 2a Rainhill Way, Bow London , E3 3EY - appointment only

  • 0300 303 2500
  • 0208 981 9285

Broomfield NHS Office

2 Hazel House Woodlands Way, Broomfield, Chelmsford , CM1 7TH - appointment only

  • 01245 442192

Colchester NHS Office

1 Gascoigne House, Charter Way, Colchester , CO4 5JL - appointment only

  • 01277 314 950

Exmouth Estate Office - closed

39 Cornwood Drive, London , E1 0PW - appointment only

Our Exmouth office and community centre are currently closed. You can still contact the team on 0300 303 2500 and someone will be able to assist you over the phone or arrange an appointment at one of our nearby offices.

  • 0300 303 2500
  • 0207 780 9303

Forest Gate Office

2-10 Upton Lane, Forest Gate , London , E7 9LN

  • 0345 601 2289
  • 01277 314361

London Regional Office

9 Webber Path, London , E14 0FZ

This office is currently closed.

  • 0300 303 2500
  • 0300 303 2500

Oldchurch NHS Office

Carrock Court, Union Road, Romford , RM7 0GP - appointment only

  • 01277 844733

Rapid Response Service Office

Swan Care and Support, 1 George Williams Way, Colchester , CO1 2JS - appointment only

  • 0345 683 8809

© Copyright 2023 Swan Housing Association. All rights reserved.

  • 0300 303 2500

Company no. 28496R. VAT No. 732 0124 87. Registered address: Sanctuary House , Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ. Regulated by: Regulator of Social Housing. Authorised and regulated by the Financial Conduct Authority.