Contact Us

Pay a compliment, provide feedback or make a complaint. We want you to be able to contact us in a way that suits you best, find out how below.

My Swan Portal 

The quickest and easiest way to contact us. You can check your rent statement, make a payment or view the status of any repairs you have logged with Axis.

Login/Register

Live Chat

Speak to us online between 09:00 - 17:00 Monday to Friday. To use live chat click the pop up in the bottom right hand corner, another screen will open up.

Email

Fill out the contact form below and we will respond to you within 2 working days.

Contact form

Phone

Speak to our Customer Relations Officers 09:00 - 17:00 Monday to Friday on 0300 303 2500.

Repairs

As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis. 

Reporting Repairs 

Click here for a copy of our Complaints Policy Statement.

Click here for a copy of our Complaint Handling Code - self assessment form. 

 

Bow Cross Office

Ground Floor, Priestman Point, 2a Rainhill Way, Bow London, E3 3EY

  • 0300 303 2500
  • 0208 981 9285

Broomfield NHS Office

2 Hazel House Woodlands Way, Broomfield, Chelmsford, CM1 7TH

  • 01245 442192

Colchester NHS Office

1 Gascoigne House, Charter Way, Colchester, CO4 5JL

  • 01206 747508

Exmouth Estate Office

39 Cornwood Drive, London, E1 0PW

  • 0300 303 2500
  • 0207 780 9303

Forest Gate Office

2-10 Upton Lane, Forest Gate, London, E7 9LN

  • 0845 601 2289
  • 01277 314361

London Regional Office

9 Webber Path, London, E14 0FZ

  • 0300 303 2500
  • 0300 303 2500

Oldchurch NHS Office

Carrock Court, Union Road, Romford, RM7 0GP

  • 01277 844733

Pilgrim House Office - HQ

High Street, Billericay, Essex, CM12 9XY

The Rapid Response Service Office

Swan Care and Support, 1 George Williams Way, Colchester, CO1 2JS

  • 0345 683 8809

Tramway House Office

3 Tramway Avenue, Stratford, London, E15 4PN

  • 0800 819 9390

© Copyright 2021 Swan Housing Association. All rights reserved.

  • 0300 303 2500

Company no. 28496R. VAT No. 713 9515 35. Registered address: Pilgrim House Office - HQ , High Street, Billericay, Essex, CM12 9XY. Regulated by: Regulator of Social Housing. Authorised and regulated by the Financial Conduct Authority.