Pay a compliment, provide feedback or make a complaint. We want you to be able to contact us in a way that suits you best, find out how below.
All correspondence must be addressed to Swan Housing Association, Pilgrim House, High Street Billericay, Essex, CM12 9XY
Swan is one of over 200 companies that have signed up to the Institute of Customer Service’s (ICS) Service with Respect campaign. Read more about the Service with Respect campaign here.
My Swan Portal
The quickest and easiest way to contact us. You can check your rent statement, make a payment or view the status of any repairs you have logged with Axis.
Speak to us online between 09:00 - 17:00 Monday to Friday. To use live chat click the pop up in the bottom right hand corner, another screen will open up.
Fill out the contact form below and we will respond to you within two working days.
Speak to our Customer Relations Officers 09:00 - 17:00 Monday to Friday on 0300 303 2500.
As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis.