Contact Us

Pay a compliment, provide feedback or make a complaint. We want you to be able to contact us in a way that suits you best, find out how below.

My Swan Portal

The quickest and easiest way to contact us. You can check your rent statement, make a payment or view the status of any repairs you have logged with Axis.


Live Chat

Speak to us online between 09:00 - 17:00 Monday to Friday. To use live chat click the pop up in the bottom right hand corner, another screen will open up.


Fill out the contact form below and we will respond to you within 2 working days.

Contact form


Speak to our Customer Relations Officers 09:00 - 17:00 Monday to Friday on 0300 303 2500.


As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis.

Reporting Repairs

Click here for a copy of our Complaints Policy Statement.

Click here for a copy of our Complaint Handling Code - self assessment form. 

Bow Cross Office

Ground Floor, Priestman Point, 2a Rainhill Way, Bow London, E3 3EY

Broomfield NHS Office

2 Hazel House Woodlands Way, Broomfield, Chelmsford, CM1 7TH

Colchester NHS Office

1 Gascoigne House, Charter Way, Colchester, CO4 5JL

Exmouth Estate Office

39 Cornwood Drive, London, E1 0PW

Forest Gate Office

2-10 Upton Lane, Forest Gate, London, E7 9LN

London Regional Office

9 Webber Path, London, E14 0FZ

Oldchurch NHS Office

Carrock Court, Union Road, Romford, RM7 0GP

Pilgrim House Office - HQ

High Street, Billericay, Essex, CM12 9XY

The Rapid Response Service Office

Swan Care and Support, 1 George Williams Way, Colchester, CO1 2JS

Tramway House Office

3 Tramway Avenue, Stratford, London, E15 4PN