Governance & Regulatory

The Board's role is to provide strategic direction and to govern, control and scrutinise the Association's operations. The Board meets regularly to review the performance of the business and also to provide advice to the subsidiary Boards and to Swan Housing Association’s Management Team, find the committee structure & responsibilities here. The Board has established a number of committees to which it has delegated certain responsibilities.

Regulatory Assessment

Swan Housing Association Limited is a Registered Society under the Co-operative and Community Benefit Societies Act 2014 and as such is accountable to the Regulator of Social Housing (RSH). The Regulator’s role is to promote a viable, efficient and well-governed social housing sector that is able to deliver homes that meet a range of needs. Click here to learn more about the standards Swan Housing is required to adhere to.

Following a routine In Depth Assessment (IDA) in 2020, the Regulator revised our Governance grading from G1 to G2, whilst maintaining its Viability grading at V2. The revised rating of G2 is a compliant grade, with some aspects of improvement highlighted by the Regulator. We continue to work towards securing a return to a G1 governance rating and we are committed to ensuring Swan continues to be fit for the future and we have started to implement a new Corporate Strategy (2020 – 2023) which will help to address a number of the points raised in the regulatory judgement.

Click here for the regulatory judgement.

Care Quality Commission

Where we deliver care services, we must show evidence that we comply with The Care Quality Commission (CQC) Essential Standards. The CQC regulates all health and adult social care services in England to ensure they meet the essential standards of quality and safety. Further information can be found at

For more details about our performance figures, please contact our Customer Relations Team on 0300 303 2500 or email