Damp and Mould

At Swan, we take reports of damp and mould very seriously. If you spot signs of damp and mould in your home, please report it to us immediately, even if the problem is only small.

You can do this by contacting Axis. Call 0800 783 2768, text 07786 205 096 or email swanresidents@axiseurope.com

There are lots of reasons that mould and damp can occur in homes. To make sure every case is properly investigated, Axis will visit and assess your home.

During the visit they will identify the causes of the mould and advise on any repairs needed. Should a repair be advised, the timeframe and duration of the repair will depend on the severity of the issue

The Axis operative may also give you advice on your heating controls to help them perform better and work with you to help make changes that will prevent mould in the future.

What is damp, mould and condensation?

Condensation is when moisture or water in the air collects on a cooler surface. Most people have a little bit of condensation, like the droplets you see on your windows after a shower. While it’s usually nothing to worry about, condensation can lead to damp and mould if left for too long.

Mould looks like little black dots in the corners of the windows or anywhere water collects. Mould can be bad for your health, so it's important you take action if you spot signs of mould in your home.

Damp looks like a wet patch on a wall or ceiling and appears when condensation is left for a long time. Left untreated, damp can cause structural problems over a long period of time.

Why does damp and mould occur?

There are lots of reasons why damp and mould can happen in homes. These can range from there being too much moisture in the air to plumbing and ventilation faults, or more deep-seated problems with a building.

You should always report damp and mould in your home as soon as possible.

How can I avoid damp and mould?

Damp and mould can be caused by lots of things. However, there are some simple steps that you can take to help avoid this problem appearing in your home.

1. Remove moisture in your home when you can

A common cause of mould is condensation or moisture on surfaces in your home. This is most common in areas such as kitchens and bathrooms. To avoid this, wipe condensation or water droplets from walls, tiles, shower screens and windows. If you discover a leak or damp patch in your home, please report this to us as soon as possible.

2. Keep your home properly ventilated

Try and open your windows regularly to let out moist air and let fresh air in and use any extractor fans you may have. To stop moisture from spreading when you are cooking or bathing, keep the doors to the bathroom and kitchen closed.

3. Stop rooms from getting too cold

Very cold rooms can provide ideal conditions for mould to grow, so it’s recommended you don’t let the temperature in your home fall below 14 °C (the ideal temperature for your living room is 20°C, for the bathroom it’s 23°C and for the bedroom and kitchen it’s 16°C).

4. Try not to dry clothes on radiators

Drying clothes on radiators increases the moisture that they release and can create damp stops in your home. Instead, try and hang them on a clothes airer - place this in a well-ventilated room with any doors to the rest of your home closed.

5. Avoid placing furniture close to walls

Mould can grow in spaces where air can’t circulate, so avoid leaning large items of furniture or storing lots of items against walls, with no space for air to move.

What will happen when I report damp and mould?

Axis will attend and complete works where viable, such as a mould wash.

Exceptions will be reviewed by Swan and Axis, an example of an exception would be excessive mould that cannot be treated by an operative when attending an appointment.

If further work is required, the timeframe and duration of the repair will depend on the severity of the issue and agreed with the customer.

For more information read our Damp, Mould and Condensation leaflet here.

You can also watch Sanctuary's video about preventing damp, mould and condensation here.