Everybody Needs Good Neighbours

At Swan, we want to make sure that all our customers are safe and well in their homes. We would like your support with this by continuing to look out for your neighbours - especially those who are elderly or live alone.

There are often signs that your neighbour may be unwell or in need of assistance; such as curtains in their property remaining open or closed for a long period of time, letterboxes that are overflowing, or deliveries that haven’t been retrieved from the front doorstep. Perhaps you saw your neighbour quite regularly, and now you don’t.

If you notice any of these signs, or sense that something is not quite right, why not knock on the door and check that they’re okay.   If you’re still concerned, it is important that you let us know so we can make a welfare visit. You can use the form below to report your concerns or call us on 0300 303 2500.

If you hear a fire or other emergency alarm (such as a personal security device) sound, please take time to investigate and call the emergency services if needed – you could save someone’s life.


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