Service handbooks / policies

In partnership with residents, we create handbooks where you can find lots of helpful information. These are available for tenants, leaseholders and NHS key workers and contain information about our homes, our expectations and a guide to the services we offer.

Click here to view our Customer Services Policy Statement

Click here to view the Compensation Policy Statement

Click here to view the Leaseholders Handbook

Click here to view the Parking Policy Statement

Click here to view the Pet Policy Statement

Click here to view the Service Standards leaflet

Click here to view the Tenants' Handbook

 

 

© Copyright 2023 Swan Housing Association. All rights reserved.

  • 0300 303 2500

Company no. 28496R. VAT No. 732 0124 87. Registered address: Sanctuary House , Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ. Regulated by: Regulator of Social Housing. Authorised and regulated by the Financial Conduct Authority.