Delivering effective services, enterprising solutions and exemplary homes and communities.


Heads of Services

Pete Watts - Director of Care & Support

Pete joined Swan in 2014 following 13 years working in support and housing settings. Within Swan Housing Association, Pete has responsibility for the Supported Housing and Care department as well as our Home Improvement Agency, Swan Care and Repair. Vivo Support, a subsidiary company of Swan also falls within Pete's remit to deliver excellent domiciliary care services throughout Essex and East London (

Ian Haworth - Assistant Director, Neighbourhood Services

Ian has responsibility for the delivery of high quality services to our residents.  Ian also plays an influential role in our 'Striving for Excellence' programme, with a focus on enhancing our neighbourhoods.

Jackie King - Regional Housing Manager, London and Essex

Jackie is the Regional Housing Manager for London and Essex and is responsible for the provision of Neighbourhood and Income Services in both areas.  Jackie has extensive experience in the housing sector and has worked for a number of different housing providers.

Samantha Wait - Director of Business Development and Communications

Sam leads on Business Development for the Swan Group, including new business for regeneration and development, as well as strategic communications across all business areas. Extensive commercial property and corporate experience gained during years of practice as a Real Estate Solicitor in the city provide a sound commercial background. Communications and housing expertise gained at The Guinness Partnership and Swan enable Sam to promote the Swan Group, explore new opportunities and foster partnership working, while ensuring that Swan considers the wider interests of all our stakeholders.

Andrea O'Callaghan - Head of Business Improvement and Allocations

Andrea has overall responsibility for the allocation and letting of Swan's homes and leads on Swan's service improvement plan.  Andrea is committed to improving the services we provide to our residents and has over 20 years experience working in the housing sector.

Jorgen Dyer - Head of Estate Services

Jorgen is responsible for the cleaning, gardening, parking control and health and safety of the communal areas of the estates and blocks that Swan manage in both the Essex and London housing regions.  Jorgen ensures residents continue to receive a gold star quality caretaking service and that it continues to provide good value for money.  

Nicholas Kyprianou - Head of Partnership Compliance

Nicholas works with residents and Axis, Swans Partnering Contractor, to ensure that all repairs are carried out on time and to a high standard.  As Head of Partnership Compliance Nicholas is committed to the Swan/Axis partnership and to driving forward resident satisfaction

Alison Battersby - Head of Business Support and Innovation

Alison is responsible for the Care and Repair Service, which provides services to people living in Mid and North Essex who are aged over 60, are vulnerable, or who have a disability.  Services range from a handyperson and gardening service, through to assistance with adaptations and alterations to the home and casework support to help maintain independent living. She also leads on the work of our wider Supported Housing department.




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© Swan Housing Association 2018. All rights reserved. Company no. 28496R. VAT No. 713 9515 35
Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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