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Our Housing Teams will remain available to support you via our website where you can use live chat on www.swan.org.uk or by phone if you cannot find what you need online. Please do bear in mind, that they are likely to receive lots of additional calls, so it may take time for them to get back to you, but they will do so.
We know that this is a worrying and uncertain time for everyone. We wanted to reassure you that we will continue to do all we can to support you and your family over the coming weeks and months.
Unfortunately there have been reports of people knocking on doors to say they are carrying out coronavirus tests on behalf of NHS/your surgery etc.
Your safety and security and that of our staff is our main priority. To make sure we are looking after everyone in the safest possible way during the Coronavirus COVID-19 situation, we have made some changes to how we offer our services to you:
Are you worried about your financial position because of the Coronavirus? We understand that this is a time of uncertainty, so we our specialist teams have pulled together advice for you if you have been affected by the Coronavirus and need benefits advice. This is an evolving situation so the advice below is the position as at 19 March. We will include further updates on our website www.swan.org.uk as the Government responds further.