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We are delighted to confirm that, following their recent inspection, The Care Quality Commission ("CQC") have given our extra care services at The Cannons in Colchester the green light.
The CQC are the independent regulator of Health and Social Care in England and they regularly inspect services to make sure they are:
Following their visit, the CQC issued a "Good" rating in response to each of the above standards on 12 January 2018.
The report was positive about the Swan staff who deliver the service. The inspectors said that:
"Staff promoted people's independence" and "People were treated with dignity and staff spoke about them with respect."
The inspectors also stated that:
"The support was personalised and responsive" and that "People and families were confident that their concerns would be dealt with well."
Swan's Executive Director - Operations, Sandra Fawcett, said:
"I am absolutely thrilled that the dedication and hard work of the team at the Cannons has been recognised with this inspection result and I would like to thank all the staff for their commitment throughout the year."
The full report is now available to read and download online on the CQC website: