Delivering effective services, enterprising solutions and exemplary homes and communities.


Regulatory Assessment

Regulator of Social Housing

Social housing providers such as Swan Housing Association are accountable to their residents, board of management, funders and external regulators.  

The Regulator of Social Housing ('RSH') is responsible for the regulation of social housing providers in England. Its role is to promote a viable, efficient and well governed social housing sector able to deliver homes that meet a range of needs. The RSH's regulatory responsibilities are discharged through an independent regulation committee.

The RSH is responsible for maintaining the register of social housing providers and for setting out the Regulatory Framework within which providers must operate. The Regulatory Framework 2015 includes the Economic and Consumer Standards; the RSH will proactively seek assurance from providers that they are meeting the three Economic Standards outlined below.  With regard to the Consumer Standards, the RHS's role is to set these and to intervene where failure to meet the Standards has caused, or could have caused, serious harm to tenants   Click here to view the Regulatory Standards and how the RSH regulates these Standards.


Economic Standards

(Regulatory Active Engagement)

Consumer Standards

(Regulatory Re-active engagement)

Governance and Financial Viability

Value for Money


Tenant Involvement and Empowerment



Neighbourhood and Community

The Care Quality Commission 

Where Swan deliver care services we must comply with The Care Quality Commission (CQC) Essential Standards.  The CQC regulates all health and adult social care services in England.

The CQC monitors the care services people receive to ensure they meet the essential standards of quality and safety.  They encourage ongoing improvements from organisations which provide or commission care.

As a provider of care Swan has to show evidence to the CQC that we are meeting the essential standards of quality and safety. Further information about the CQC and the essential standards can be found on the CQC Website:

Residents toolbox


© Swan Housing Association 2018. All rights reserved. Company no. 28496R. VAT No. 713 9515 35
Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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