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Domestic Violence and Abuse

An estimated one in four women and one in six men experience domestic abuse at some time in their life.

Domestic violence and abuse is when your partner, ex-partner or a family member hurts you or threatens to hurt you, scares, humiliates or controls you. It is not always physical.

Any person, including both men and women, can experience domestic violence and abuse regardless of race, ethnic or religious group, wealth, sexual orientation, age, disability or lifestyle.

It may include:

  • Physical violence
  • Emotional / psychological abuse
  • Sexual abuse
  • Financial abuse
  • Harassment
  • Honour based violence
  • Forced marriage
  • Female Genital mutilation


If you, a friend or relative requires advice or assistance in relation to domestic abuse you can call the police on 999 in an emergency or 101 in a non-emergency.Dv

Our Domestic Violence and Abuse booklet contains information, advice and support for Swan residents and customers experiencing domestic violence and abuse. You can read it by  clicking on the image on the right:

Most of the information will also be useful for other people experiencing domestic violence and abuse. It includes contact details for national and local organisations that can help people experiencing or affected by domestic violence and abuse including:

  • National Domestic Violence Helpline: 0800 2000 247 (Freephone, 24 hour) - The Helpline is run by Women's Aid ( and Refuge ( for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. Women's refuge accommodation can be found by calling the helpline.
  • Mens Advice Line: 0808 801 0327 - and The Mankind National Initiative Helpline (01823 334244) / - Advice and support for men experiencing domestic violence and abuse.
  • GALOP 0300 999 5428 - LGBT (Lesbian, Gay, Bisexual, Trans) domestic violence charity
  • Action on Elder Abuse 0808 808 8141
  • Rape and Sexual Abuse Support Centre National Helpline 0800 0288 022
  • Essex Domestic Abuse Helpline: 0330 333 7 444 - Compass is a partnership of domestic abuse services and single point of access, launched 1 April 2019 and funded by Essex County Council in partnership with the Office of Essex Police, Fire and Crime Commissioner to support victims of domestic abuse across Southend, Essex and Thurrock
  • The SETDAB (Southend, Essex and Thurrock Domestic Abuse Board) website provides lots of advice and information about domestic abuse, support for victims / survivors, support for perpetrators to change their behaviour, and information for professionals working with families affected by domestic abuse. 

For further information and advice please contact your Neighbourhood/Supported Housing team on 0300 303 2500 or email


To show our ongoing commitment to supporting victims / survivors of domestic abuse, we have signed the Make a Stand pledge that was launched in June 2018 by the Chartered Institute of Housing in partnership with Women's Aid and the Domestic Abuse Housing Alliance (DAHA). By doing so we have pledged to meet four commitments. We were already fully meeting the commitments that relate to supporting residents before we signed the pledge and will continue to do so:

  • We have a policy in place and embedded to support residents who are affected by domestic abuse;
  • We have made information about national and local domestic abuse support services readily available for residents and staff including on our website;
  • We have appointed a champion at senior level to own the activity we are undertaking to support people experiencing domestic abuse; and
  • We also support members of staff who experience domestic abuse and are considering whether there are any policy changes that we could make to further embed this.

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Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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