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Domestic Violence and Abuse

An estimated one in four women and one in six men experience domestic abuse at some time in their life.

Domestic violence and abuse is when your partner, ex-partner or a family member hurts you or threatens to hurt you, scares, humiliates or controls you. It is not always physical.

Any person, including both men and women, can experience domestic violence and abuse regardless of race, ethnic or religious group, wealth, sexual orientation, age, disability or lifestyle.

It may include:

  • Physical violence
  • Emotional / psychological abuse
  • Sexual abuse
  • Financial abuse
  • Harassment
  • Honour based violence
  • Forced marriage
  • Female Genital mutilation


If you, a friend or relative requires advice or assistance in relation to domestic abuse you can call the police on 999 in an emergency or 101 in a non-emergency.Dv

Our Domestic Violence and Abuse booklet contains information, advice and support for Swan residents and customers experiencing domestic violence and abuse. You can read it by  clicking on the image on the right:

Most of the information will also be useful for other people experiencing domestic violence and abuse. It includes contact details for national and local organisations that can help people experiencing or affected by domestic violence and abuse including:

For further information and advice please contact your Neighbourhood / Supported Housing team on 0300 303 2500 or email


To show our ongoing commitment to supporting victims / survivors of domestic abuse, we have signed the Make a Stand pledge that was launched in June 2018 by the Chartered Institute of Housing in partnership with Women's Aid and the Domestic Abuse Housing Alliance (DAHA). By doing so we have pledged to meet four commitments. We were already fully meeting the commitments that relate to supporting residents before we signed the pledge and will continue to do so:

  • We have a policy in place and embedded to support residents who are affected by domestic abuse;
  • We have made information about national and local domestic abuse support services readily available for residents and staff including on our website;
  • We have appointed a champion at senior level to own the activity we are undertaking to support people experiencing domestic abuse; and
  • We also support members of staff who experience domestic abuse and are considering whether there are any policy changes that we could make to further embed this.

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Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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