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The Swan Reward Scheme

The Swan Reward Scheme was introduced to thank Swan residents who pay their rent on time and keep to their tenancy conditions. Unfortunately, the scheme does not extend to those residents who have a licence or a lease, or live in our NHS Key Worker accommodation as it is only for residents who hold a full assured or secure Swan tenancy.

We know that many of you think it's unfair that tenants who don't pay their rent on time or cause Anti-Social Behaviour get the same service from us as those who adhere to their tenancy conditions. So, we introduced the Swan Reward Scheme to reward those tenants who:

  • Pay their rent on time;
  • Look after their home and garden; and
  • Live peacefully with their neighbours.

You have the chance to win some great competition prizes in each edition of The Communicator, so make sure you keep to your tenancy conditions to be in with a chance of winning!

How do I qualify for the Reward Scheme?

It's really easy, you just have to be able to say yes to the following conditions:

  • I have a Swan tenancy
  • I have not owed more than 4 weeks rent in the last 6 months (excluding pending Housing Benefits payments)
  • My home and garden are in a clean and tidy condition
  • I have no outstanding legal actions against me
  • There have been no proven reports of anti-social behaviour against anyone living in my home
  • My annual gas safety check has been completed within time
  • My home is owned and managed by Swan
  • I do not live in short-term accommodation (eg. NHS, Foyer)
  • I have kept to all my tenancy conditions for the last six months

If you have said yes to all of the above, you qualify for the scheme and can enter our fabulous competitions which you will find in The Communicator and be entered into the prize draws.


If you cannot say yes to all the conditions or have any questions regarding the criteria please contact your housing officer on 0300 303 2500, who will be happy to tell you what steps you will need to take to qualify.

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© Swan Housing Association 2018. All rights reserved. Company no. 28496R. VAT No. 713 9515 35
Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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