Delivering effective services, enterprising solutions and exemplary homes and communities.



We want to keep our homes in a good condition so our residents can enjoy living there.  Residents can report repairs:

  • online via our online repairs portal
  • by email
  • by text to 07786205096
  • by calling the Freephone number 0800 783 2768 at any time (24 hours a day)
  • by calling 020 3597 2067 if calling from a mobile
  • in writing to any of our offices
  • via housing staff (face to face when they see them about or at any Swan office).

Our tenancy agreements and handbooks give information about who is responsible for different repairs.  Repairs which Swan are responsible for are categorised as follows:

Immediate       these repairs will be carried out within 4 hours.

Emergency      these repairs will be carried out within 24 hours.

Standard          these repairs will be carried out within 15 working days.

Planned            these repairs will be carried out within 45 working days. 

NEW: Please click here to see the 5 year master planned for the main 'Decent Homes' standard inspections.

 Click here to view Decent Homes booklet

Click here to view the Repairs Responsibilities and Timescales 

Click here to view the Handy Repairs leaflet

Additonal help for older and disabled residents
For older and disabled residents we may, in some circumstances, carry out some repairs, decorating or gardening that would normally be the tenant's responsibility. We would normally only provide assistance if you cannot do the repairs / decorating / gardening yourself and do not have any family who can help you. 

For further information please contact your Neighbourhood Officer or Supported Housing Officer on 0300 303 2500 or email 

Further repairs information
For more information about Repairs please click on the links below: 

Residents toolbox


© Swan Housing Association 2018. All rights reserved. Company no. 28496R. VAT No. 713 9515 35
Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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