Delivering effective services, enterprising solutions and exemplary homes and communities.


Service Handbooks

Swan's handbooks were developed with residents and are full of helpful information.


Handbooks are available for tenants, leaseholders and NHS key workers. These handbooks contain information about our homes, our expectations and a guide to the services we offer.

Click here to view the Tenant Handbook

Click here to view the Leaseholders' Handbook

Repairs Standards Leaflet

Service Standards Leaflet

Parking Policy Statement

Pets Policy Statement

Residents toolbox


© Swan Housing Association 2018. All rights reserved. Company no. 28496R. VAT No. 713 9515 35
Registered address: Pilgrim House, High Street, Billericay, Essex CM12 9XY.
Regulated by: Regulator of Social Housing.

T: 0300 303 2500

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