We define digital inclusion as having access to and the skills
to use Information and Communication Technologies (ICT). In
relation to our residents and our business, there is a particular
focus on access to the internet, the ability to do things online
and the accessibility of our own websites.
Our Digital Inclusion Statement
What is Digital Inclusion?
We define digital inclusion as having access to and the skills to use Information and Communication Technologies (ICT). In relation to our residents and our business there is a particular focus on access to the internet, the ability to do things online and the accessibility of our own websites.
Why is Digital Inclusion Important?
We recognise that being able to get online is increasingly important for our residents because:
- Being online enables people to keep in contact with friends and family via email and social media and pursue their hobbies and interests and can therefore help prevent social isolation.
- Many employment and training opportunities are only advertised online and must be applied for online, and it is estimated that between 75% and 90% of jobs require at least some computer use.*
- Offline households are missing out on estimated savings of £560 per year from shopping and paying bills online.*
- Service and information providers in the public and private sectors are moving towards only using online processes.
- The application process for Universal Credit (welfare benefits) is online only.
* = Figures published on the National Housing
Federation website (March 2015).
We will support residents to access the internet and basic digital skills training to get online. We will do this by:
- Providing free internet access for residents in IT suites / computer rooms on our estates.
- Signposting residents to places where free Wi-Fi and / or internet access is available (e.g. local libraries).
- Working with providers to offer residents superfast broadband.
- Signposting residents to free and low cost basic ICT training.
- Working with partners and training providers to deliver tailored sessions to give residents the skills to get online and apply for jobs, training and welfare benefits online.
- Providing individual training and support for residents who are unable to access other digital skills training and support due to disability, age or other special reasons.
- Keeping our Swan Housing Association websites and digital tools accessible to users.
- Continuing to provide important information for residents in alternative formats.
Our Digital Inclusion Action Plan, which is updated annually, sets out how we will deliver this commitment.