This website has been created for Swan Housing Association, we want as many people as possible to be able to use it and so it has been built to W3C WCAG WAI AA standard wherever possible.

We use certain 3rd party plugins which we cannot guarantee meet the same accessibility level, such as Google Translate, Google Maps and Live Chat.

Accessibility standards include, but are not limited to:

  • Using a web font so all text is easy to read.
  • Size and colours of font and buttons have sufficient contrast.
  • Using alt tags for images to convey information.
  • Navigation through our website works in a consistent way and is usable with a keyboard.
  • Avoiding the use of images of text wherever possible.
  • Links have meaningful text.

Using computer settings to adjust the website

There are some ways you can adjust the website which might make it easier for you to access.

To change text size on the site:

To increase size: use CTRL +
To reduce size: use CTRL -
To reset: use CTRL 0 (zero) or CTRL *

To change font and colour on the site:

For a step by step instruction on how to change the font and colour settings please see your browser help page. For most browsers you can access the help page by pressing F1. Sometimes help is displayed as a tab at the top of the screen, a tool symbol or a cog on the right-hand side corner or on the dropdown from the browser main tab.

For more tips on accessibility tools on your computer, visit the RNIB website here.

Contact us

If you are experiencing difficulties accessing the site or have any comments to improve accessibility please call us on 0300 303 2500.

Opening hours: Monday - Thursday: 9.00 am - 5.15 pm and Friday: 9.00 am - 5.00 pm.

You can also email us at or use the Live Chat feature of this website.