Digital Inclusion

Photo of a hand using an iPad

Digital inclusion is about having the access, skills and motivation to confidently go online to access the opportunities of the internet.

We’re committed to giving our residents the opportunity to do things online.

We’re also continually working to improve our online services, such as our website accessibility.

Why is digital inclusion important?
We recognise that being able to get online is increasingly important for our residents because:

  • Being online enables people to keep in contact with friends and family via email, online chat and social media and to pursue their hobbies and interests. It can therefore help prevent social isolation and is a tool for learning opportunities too.
  • Many employment and training opportunities are only advertised, and must be applied for, online. It is estimated that today, between 75% and 90% of jobs require at least some computer use.*
  • Offline households are missing out on estimated savings of £560 per year from shopping and paying bills online.*
  • Service and information providers in the public and private sectors are moving towards only using online processes.
  • The application process for Universal Credit (welfare benefits) is online only.

* Figures published on the National Housing Federation website (March 2015).

Our Commitment
We will support residents to access the internet and basic digital skills training to get online and we will do this by:

  1. Providing free internet access for residents in IT suites / computer rooms on our estates.
  2. Signposting residents to places where free Wi-Fi and / or internet access is available (e.g. local libraries).
  3. Working with providers to offer residents superfast broadband.
  4. Signposting residents to free and low-cost basic ICT training.
  5. Working with partners and training providers to deliver tailored sessions to give residents the skills to get online and apply for jobs, training and welfare benefits online.
  6. Providing individual training and support for residents who are unable to access other digital skills training and support due to disability, age or other special reasons.
  7. Keeping our Swan Housing Association websites and digital tools accessible to users.
  8. Continuing to provide important information for residents in an alternative format