Gas & Electrical Safety

Photo of a ceiling lamp

Gas Safety 

We are fully dedicated to making sure our residents are safe in their homes and to help with this, we carry out safety checks on all gas and heating, and hot water systems at least once a year.

This will help identify any potential problems with gas appliances and will help us prevent potentially lethal gas problems.

In most cases, a faulty gas appliance can produce a toxic gas called carbon monoxide. Carbon monoxide is invisible, you can’t smell or taste it, but it can kill without warning.

All gas appliances must be checked by a Gas Safe Register engineer and it is essential that this work is completed on time. Any residents with a gas central heating or hot water system will be visited once a year by our repairs partners Axis to service appliances.

If you deny us access, we will take legal action and ensure that we are able to service the appliance. If this happens, you will be liable for all costs incurred.

If you smell gas:

  • Put out any cigarettes
  • Do not use a match or naked flame to find the leak
  • Do not use any electrical switches
  • Open all doors and windows
  • Check if a gas tap has been left on or a pilot light has blown out
  • If you think there is a leak, turn off the gas at the meter and immediately call 0800 111 999

Be safe:

  • Only use a Gas Safe Registered contractors and fitters
  • Never try to fix a repair yourself on any gas pipe or appliance
  • Never block sources of ventilation such as airbricks or obstruct flues
  • Always follow the user instructions on any gas appliance

For more information on gas safety tips, click here.  

Electrical Safety 

A large number of domestic fires are caused by electrical faults.

Swan carries out electrical safety inspections on its rental properties at least once every five years to keep our customers safe - and we recommend that homeowners do the same.

Thank you to our residents who assist us with this by giving us access to their homes when required.

Why is an electrical inspection important?
The inspection of the electrical wiring of your home ensures it is safe and suitable to use.

  • This is for the welfare of your family, friends and any visitors to your home
  • It protects your neighbours
  • If the inspection reveals problems with the electrical installation in your home, the issues will be noted and appropriate repairs undertaken as soon as possible

If you rent your home from us, Axis will write to you before your electrical inspection is due. This means one of their fully qualified electricians can complete the next inspection before your existing electrical safety certificate expires. 

It is important that you have your electrical inspection carried out as soon as possible. We will do our best to ensure the appointment is scheduled at a time that suits you, but we do reserve the right to take legal action if we cannot gain access.

This ensures that we always have an up to date electrical certificate for your home and can comply with the Housing and Planning Act 2016.

Swan has recently been to court and successfully obtained an injunction against a resident who did not let us into their home to complete the electrical inspection, even when safe to do so. The judge awarded costs to Swan to claim the £760 court costs back from the resident. Please do not let this be you.

Axis engineers are fully trained and carry appropriate identification at all times.  Please check this yourself before allowing anyone into your home.

If you have any questions or concerns about electrical safety or the Electrical Safety Inspection in your home please contact Axis on 0800 783 2768.

It is important that you look after your electrical equipment between these inspections – just because something works doesn't mean it's safe.

  • To make sure your home is safe, you should inspect electrical fittings and equipment to make sure they're in good condition. Always be conscious not to overload your sockets.
  • Please do not carry out your own electrical repairs. If you think a socket in your property or an electrical supply in a communal area is damaged or faulty please contact Axis straight away, or if you're a homeowner you will need to arrange for an electrician to attend.

Remember, all electrical work or repairs must always be done by an NICEIC-registered electrician

More information about electrical safety can be found at:

Electrical Safety First

National Inspection Council for Electrical Installation Contracting