Benefits Advice

Photo of two people in conversation, one with a notebook open

Most people will face a financial difficulty at some time, and we are here to support you in finding a solution. Our Welfare Benefits Team is here to provide advice and support, to help you find your way through the benefits system. Between April 2018 and March 2019, we helped Swan residents gain an extra £554,000 in benefits that they may not have otherwise received.

We are here to offer advice and assistance specific to your circumstances, whether it be about applying for Welfare Benefits or directing you to another agency that can help you further.

We can help you to identify where you may be eligible for certain benefits, assist you in claiming, and if necessary, we will represent you at appeal tribunals. Our team can provide information and support about the changes to the benefit system due to the Welfare Reform including the Social Size, Benefit Cap and Universal Credit.

You can also use our online benefits calculator to work out if you are entitled to receive a state benefit.

Here you can find more information on DHP refusal. 

Here you can find more information on Universal Credit. 

For more information about Universal Credit, please see this short animation

If you are new to Universal Credit, please see this short animation

If you would like an explanation of the process once you have been offered a Universal credit advance, please see this short animation

For further information on benefit entitlement, you can contact us on 0300 3030 2500 or email