Rent Payments

Laptop on a desk

The rent we collect from our Swan residents pays for the services we provide. Rent payments are due in advance, unless you have another agreement with us. Rent can be paid in a variety of ways:

  • Direct Debit: This is the most convenient way to pay rent on a regular basis. Payments can be set up to be made weekly, fortnightly or monthly and on any working day.
  • PayPoint: Using your allpay rent card, cash payments can be made at any shop or outlet displaying the PayPoint logo.
  • Post Office: Rent can be paid by cash or cheque at any Post Office using an allpay rent card.
  • Online: You can pay online by going to
  • Phone: You can make payment over the phone using a credit or debit card by calling 0300 303 2500.
  • Text: You can use your mobile phone to make payment after registering with allpay at
  • Swan Office: You can visit any Swan office using your rent card to pay by cheque, credit or debit card.
  • By post: If you want to pay by post, you can send a cheque, postal order or money order to a Swan Office. Please clearly mark your name, address and tenant reference number with your payment.
  • Automated Payment Line: You can make a payment using our 24/7 automated payment line by calling 0330 041 6497.

Please note, if you are an NHS key worker, not all of the above payment methods may be available, so please check before paying.

Need help to pay your rent?

We want everyone to have somewhere to feel at home and we offer support to residents who are having difficulty paying their rent. We have a dedicated Welfare Benefits Team who help to make sure that anyone who is entitled to receive a state benefit does, and we offer advice on how to help manage your money if it is needed.

While we do everything we can to ensure that no one is evicted from their home, residents who don’t pay their rent and who refuse to work with us to come to a solution, will eventually be taken to court and may be evicted.

If you are having trouble paying your rent, contact the Income Team straight away by emailing or by calling 0300 303 2500.

Notice - changing your weekly tenancy to a monthly tenancy

Do you have a weekly tenancy but get paid monthly? Are you paying your rent every month but your tenancy is showing it being charged every week?

If the answer is yes, we may be able to help.

In the past, all of our tenancy agreements were set out as weekly, which meant that your rent was charged each week. However, following feedback from residents, we changed this some time ago and we now offer all of our new residents monthly tenancies (so your rent is charged on the 1st of every month).

This only applies if you have a new tenancy with us, or you agree to change the tenancy to a monthly one. We can’t make these changes every month, but we will next be making these changes for existing residents from December 2021.

If you would like to make this change, please contact your Income Officer on 03003032500. We will need you to sign a form and then we will do the rest. Don’t worry, nothing else changes on your tenancy.

If you have any questions, you can email us at