Swan is committed to ensuring our homes are well repaired and maintained. As a resident, if you need to report a repair for your own home or to a communal area, you can report these 24 hours a day to Axis:
By Phone: 0800 783 2768 (freephone) or 0203 597 2067
By Text: 07786 205 096
By E-mail: email@example.com
By Post: Pilgrim House, High Street, Billericay CM12 9XY
You can find out who is responsible for repairs in our tenancy agreements and handbooks.
Repairs that Swan are responsible for are categorised as follows:
- Immediate repairs will be carried out within four hours
- Emergency repairs will be carried out within 24 hours
- Standard repairs will be carried out within 15 working days
- Planned repairs will be carried out within 45 working days
We understand that elderly or vulnerable residents may be unable to make repairs to their home such as decorating or gardening. As part of our dedication to supporting our residents, we can sometimes offer additional help with these tasks. If you need this additional support, please get in touch with us directly.
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Here you can find more information on condensation.
*You can see the latest Covid-19 updates on our repairs service here.