Service Handbooks / Policies

In partnership with residents, we create handbooks where you can find lots of helpful information. These are available for tenants, leaseholders and NHS key workers and contain information about our homes, our expectations and a guide to the services we offer.

Click here to view our Customer Services Policy Statement

Click here to view the Compensation Policy Statement

Click here to view the Leaseholders Handbook

Click here to view the Parking Policy Statement

Click here to view the Pet Policy Statement

Click here to view the Repair Standards Leaflet

Click here to view the Service Standards leaflet

Click here to view the Tenant Handbook